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Careers at Barrister Connect | Join the Taunton Team
We are hiring in Taunton

Help people get the legal expertise they need

Barrister Connect is changing how people across England and Wales access legal help. At its heart this is a fast-paced, target-driven sales role. If you can build rapport quickly, understand what someone really needs and guide them to the right decision, you will do well here.

Sales or customer-facing experience is a real advantage
No legal background needed: the legal knowledge comes with the job
Hybrid in central Taunton. Graduates and career-changers welcome
Open role

Direct Access Clerk

Sales and client support role

Full time
Hybrid, central Taunton
Reporting to the Head of Direct Access
Apply for this role

No charge to apply. We respond to every application.

4,500+

Cases handled last year

900+

Barristers in our network

596

Five-star Trustpilot reviews

10+

Years in Somerset

The role

Direct Access Clerk

Barrister Connect provides direct access to barristers serving every court and tribunal in England and Wales. We are expanding our team in Taunton and looking for a motivated sales professional to help match members of the public with the right legal experts.

This is a fast-paced, target-driven sales role, and we are honest about that. You will own enquiries from the first conversation through to instruction: qualifying the lead, understanding the client's situation, building trust, presenting a quote and converting it. Every call is a chance to turn an anxious enquiry into a client who feels confident they are in good hands.

It is not a hard-sell environment. The people who do well here are consultative: they listen, they ask the right questions, and they are comfortable carrying a target and a pipeline. If you have sold before, in any setting, those skills transfer directly. The legal knowledge comes with the job; the sales instinct and the care for the customer are what we cannot teach.

What you will be doing

  • Fielding leads by telephone, email and live chat from members of the public seeking legal advice or representation
  • Logging each lead in HubSpot, our CRM
  • Triaging leads to gauge viability, then either accepting and progressing them to quote and conversion, or disqualifying and signposting to more appropriate services
  • Recording case details, confirming barrister availability and moving viable enquiries through to quote
  • Staying available to clients throughout the quoting and conversion process to answer queries and help achieve conversion
  • Collaborating with internal and external partners to support growth and raise brand awareness

What we are looking for

  • Sales or conversion experience in any setting: contact centre, recruitment, estate agency, retail, hospitality or another consultative role
  • Someone who is comfortable carrying a target and motivated by hitting it
  • A natural relationship-builder who listens carefully and reads what a client actually needs
  • An empathetic problem-solver who can assess an enquiry and guide it to the right outcome
  • An ambitious quick learner who stays calm under pressure and finds a busy pipeline energising
  • A genuine desire to improve access to justice. Recent graduates and career-changers are welcome

Skills and knowledge required

Experience working in a fast-paced, consumer-facing sales team
Excellent customer service skills
Strong verbal and written communication skills
High attention to detail and commitment to quality
The ability to prioritise, plan and organise in a busy environment
Creative and innovative problem-solving
Excellent interpersonal skills and a team-player mentality
A professional, empathetic and patient telephone manner
Competent IT skills, primarily Microsoft Office
The sales side

A sales role with a difference

This is, at its core, a sales role, and the right person will be someone who genuinely enjoys selling. What makes it different is that you are not chasing cold leads or pushing something nobody wants. People come to us because they need help, often at a stressful moment. Your skill is in understanding their situation, building trust quickly and guiding them to the right decision. Strong sales people tend to do very well here because the fundamentals are the same: listening, rapport, handling objections, and closing with confidence.

Warm, consultative selling

Enquiries come to you from people actively looking for help. The job is to qualify quickly, understand the need and build enough trust to convert genuine interest into an instruction.

Own your pipeline

You carry an enquiry from the first call through quoting, follow-up and conversion. It is your pipeline to manage, your relationships to build, and your results to be proud of.

Targets that matter

There are clear targets and the pace is quick. The difference is that every conversion also helps someone reach the legal support they need, so hitting your numbers and doing real good go hand in hand.

Sold before, in any industry? Whether your background is contact centre, recruitment, estate agency, retail, hospitality or B2B, the skills carry straight over. Tell us about your sales track record when you apply.

It is a fast-paced, target-driven sales environment, and we are honest about that. The people who thrive here are the ones who find it energising rather than daunting. The legal knowledge comes with the job. Those qualities do not.

Rory Nunn

Head of Direct Access, Barrister Connect

Why Barrister Connect

Work that genuinely helps people move forward

Most people do not know that their rights changed in 2004, when it became legal to instruct a barrister directly, without first going through a solicitor. Barrister Connect exists to change that, connecting people across England and Wales with specialist legal expertise simply, transparently, and at a fraction of the traditional cost.

A real mission

Improving access to justice is at the heart of what we do. Every enquiry you handle helps someone reach the expert support they need.

Hybrid, in Taunton

Based in the centre of Taunton, with hybrid working. Part of The Barrister Group, which has called Somerset home for over a decade.

Room to grow

A great place to develop communication skills, empathy and commercial confidence. Recent graduates and career-changers are encouraged to apply.

The team you would be joining

A friendly, supportive team that guides every client through the process with expertise and empathy.

Rory
Rory
Stassi
Stassi
Adam
Adam
Charlie
Charlie
Avalon
Avalon
Thomas
Thomas
Apply now

Apply for the Direct Access Clerk role

Tell us about yourself, your sales or customer-facing background, and share your CV. We read every application and will be in touch.

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PDF, Word or RTF, up to 10MB

Optional. You can also email your CV to rory@barristerconnect.com.

Confidential. We will only use your details to consider your application.

Prefer email? Send your CV to rory@barristerconnect.com, Rory Nunn, Head of Direct Access.

Application questions, answered

No. This is not a legal role in the traditional sense, and the legal knowledge is learned on the job. We are looking for strong communicators with empathy and a background in customer service, sales or any people-facing work. Recent graduates are welcome.
The role is hybrid and based in central Taunton, Somerset.
Yes. At its core this is a sales role, and sales experience is a real advantage. It is fast-paced and target-driven. What makes it different is that the enquiries are warm: people come to us because they need help, so your job is to understand them, build trust and convert that interest into an instruction. If you have sold in any industry, those skills carry straight over.
Complete the form on this page, or email your CV to Rory Nunn, Head of Direct Access, at rory@barristerconnect.com.